FAQ

🛒購物常見問題與需知

Q1. 運費如何計算？有哪些配送方式可以選擇？

我們主要委託順豐速運 (SF Express) 提供香港及澳門地區的送貨服務。無論您選擇送貨上門，還是於順豐營業點、順豐站或智能櫃自取，只要單筆消費金額滿 HKD$400，即可享有免運費優惠。若訂單金額不足 HKD$400，香港訂單將收取 HKD$30 基本運費，澳門訂單則為 HKD$50。至於其他海外地區的寄送服務，我們將於日後陸續開放，敬請留意網站最新公佈。

Q2. 下單後何時會發貨？預購商品會跟現貨分開寄嗎？

一般情況下，現貨商品會在確認付款後的 3-5 個工作天內寄出；而預購商品的出貨日期，則會清楚標明於各產品的描述頁面中，請在購買前稍加留意。

如果您的訂單同時包含了現貨及預購商品，系統預設會等待全單貨品到齊後，才一次過為您寄出。如果您心急想先收到現貨，我們建議您將現貨與預購商品分開兩張訂單購買。若您在下單後才要求拆單，我們將需要根據訂單的折實金額及送貨方式，向您收取額外的運費。

Q3. 萬一逾時未取件或包裹被退回，會有什麼安排？

請留意，若商品到達後逾時未取，或順豐無法聯絡上收件人，順豐有機會向您收取額外的存倉費。若因任何原因未能在指定時限內取件，商品將被視作「棄件」。若包裹因此被退回本公司，或需要重新改派至其他地址，當中所產生的退件運費或第二次發貨費用，均需由客人自行承擔。

如發現物流安排有延誤，請盡快致電順豐客戶服務熱線 +852 2730 0273 安排跟進。（服務時間：星期一至五 08:00 - 20:30；週末及假日 08:00 - 20:00）

萬一包裹真的過了順豐的時限而被退回給我們，該退件將會有最後 7 天的存倉期。請務必於這段期間內主動聯絡我們的客服人員。若您選擇再次送貨，即使原訂單已享有免運費優惠，我們仍需重新收取基本的運費（香港 HKD$30 / 澳門 HKD$50）。若超過 7 天存倉期仍未收到您的通知，我們將無奈把貨品當作最終棄件處理（包括銷毀或轉售），並且無法作出任何補償。對於因棄件而導致的任何損失，本公司恕不負責。

Q4. 如果收到瑕疵品，可以退換或退款嗎？

我們希望每位客人都能收到完好無缺的商品。如果您收到貨品後，發現有嚴重瑕疵、損壞或款式與訂單不符，請務必於簽收後的 7 天內聯絡我們。我們會盡快為您安排換貨，當中產生的來回運費會由本網店全數承擔。

請注意，本網店只提供換貨服務，不設退款。唯獨當該件瑕疵或寄錯的商品已經徹底斷貨，且我們無法為您安排換貨時，我們才會將該商品的款項（包含相應運費）全數退回至您的付款戶口。

Q5. 我應該如何申請換貨？

申請換貨的流程非常簡單，請準備好您的訂單編號、損壞或寄錯商品的清晰照片，以及簡單說明問題情況，然後透過以下途徑聯絡我們的客服即可：

• 電郵： info@plastic-thing.com
• WhatsApp： +852 98105706

Q6. 有哪些情況是不接受退換貨的？

基於衛生及整體營運考量，部分情況我們恕難提供退換服務，希望大家諒解。這包括：

• 超過 7 天的換貨期限。
• 商品已被拆封使用、清洗，或遺失了原裝包裝和吊牌。
• 純粹基於個人喜好理由（例如：突然不需要、買錯顏色或尺寸）。
• 螢幕顯示器導致的輕微色差、極細微的線頭，或是不影響正常使用的微小污漬。

Q7. 設有實體專門店嗎？哪裡可以親身選購現貨？

我們目前暫時未有設立官方品牌的專門店。不過，如果香港的朋友想親身看看實物和選購現貨，可以前往我們的授權零售商參觀選購。

💡 溫馨提示：

Plastic-Thing.com 保留上述條款的最終決定權。當然，如果有任何特別情況，我們都非常樂意與客人溝通，務求為大家帶來一個愉快、順暢的購物體驗！

🛒 Frequently Asked Questions (FAQ)

Q1. How are shipping fees calculated? What delivery methods are available?

We mainly use SF Express for deliveries within Hong Kong and Macau. Whether you choose door-to-door delivery or self-pickup at SF Business Stations, SF Stores, or SF Lockers, you can enjoy free shipping on any single purchase of HKD$400 or more. For orders under HKD$400, a standard shipping fee of HKD$30 applies to Hong Kong orders, and HKD$50 applies to Macau orders. As for overseas shipping to other regions, we will gradually open up these services in the future. Please stay tuned to our website for the latest updates.

Q2. When will my order be shipped? Will pre-order items be shipped separately from in-stock items?

Under normal circumstances, in-stock items will be shipped within 3-5 business days after payment is confirmed. For pre-order items, the estimated shipping date will be clearly stated on each product's description page; please take note of this before purchasing.

If your order contains both in-stock and pre-order items, our system will default to waiting until all items have arrived before shipping your entire order together. If you are eager to receive the in-stock items first, we recommend placing separate orders for in-stock and pre-order items. If you request to split an order after it has been placed, we will need to charge additional shipping fees based on the discounted order amount and delivery method.

Q3. What happens if I fail to collect my parcel on time or if it gets returned?

Please note that if you fail to pick up your item on time or if SF Express cannot contact the recipient, SF Express may charge you an additional warehousing fee. If for any reason the item is not collected within the designated time frame, it will be considered an "abandoned parcel." If the parcel is returned to us as a result, or if it needs to be redirected to another address, any resulting return shipping fees or costs for a second delivery must be borne by the customer.

If you notice any delays in logistics, please call the SF Express Customer Service Hotline at +852 2730 0273 as soon as possible for assistance. (Service hours: Mon-Fri 08:00 - 20:30; Weekends & Public Holidays 08:00 - 20:00)

In the unfortunate event that a parcel exceeds the SF Express time limit and is returned to us, there will be a final 7-day storage period for the returned item. Please be sure to proactively contact our customer service team within this period. If you choose to have it delivered again, we will still need to charge the standard shipping fee (HKD$30 for Hong Kong / HKD$50 for Macau), even if the original order qualified for free shipping. If we do not receive any notification from you after the 7-day storage period, we will reluctantly have to treat the goods as a final abandoned parcel (which may include disposal or resale) and will not be able to offer any compensation. Our company will not be held responsible for any losses caused by abandoned parcels.

Q4. Can I get an exchange or refund if I receive a defective item?

We hope every customer receives their items in perfect condition. If you discover severe defects, damage, or a discrepancy with your order after receiving the goods, please contact us within 7 days of signing for the parcel. We will arrange an exchange for you as soon as possible, and our store will fully cover the round-trip shipping costs incurred.

Please note that our store only provides exchange services; we do not offer refunds. The only exception is if the defective or incorrectly shipped item is completely out of stock and we are unable to arrange an exchange for you. Only then will we refund the full amount of the item (including the corresponding shipping fee) to your payment account.

Q5. How should I apply for an exchange?

The exchange process is very simple. Please prepare your Order Number, clear photos of the damaged or incorrect item, and a brief description of the issue. Then, contact our customer service team via the following channels:

• Email: info@plastic-thing.com
• WhatsApp: +852 98105706

Q6. Under what circumstances are returns or exchanges not accepted?

For hygiene and overall operational reasons, we regret that we cannot provide return or exchange services in certain situations. We appreciate your understanding. These include:

• Requests made after the 7-day exchange period.
• Items that have been unpacked, used, washed, or are missing their original packaging and tags.
• Requests based purely on personal preference (e.g., sudden change of mind, choosing the wrong color or size).
• Minor color differences caused by screen displays, extremely fine loose threads, or tiny stains that do not affect normal use.

Q7. Do you have physical specialty stores? Where can I shop for in-stock items in person?

We currently do not have an official brand specialty store. However, if our friends in Hong Kong would like to see the physical products and shop for in-stock items in person, you can visit our authorized retailers.

💡 Friendly Reminder:

Plastic-Thing.com reserves the right of final decision regarding the above terms. Of course, if there are any special circumstances, we are more than happy to communicate with our customers to ensure a pleasant and smooth shopping experience for everyone!